In line with ensuring the continued safety of all its passengers, AirAsia Philippines is taking precautionary measures and seeking the support of industry stakeholders for proposed flight adjustments during the scheduled corrective maintenance and repair of the Civil Aviation Authority of the Philippines’ (CAAP) uninterruptible power supply (UPS) of the Communication Navigation System- Air Traffic Management (CNS-ATM) on May 17, 2023.
In a consultative meeting with DOTr Undersecretary for Aviation Roberto Lim, CAAP Director General Capt. Manuel Antonio Tamayo, MIAA Senior Assistant General Manager Bryan Co, and other industry leaders, AirAsia Philippines discussed the proposed rescheduling of 21 flights on 16 May and retiming of 13 flights and the cancellation of 6 flights on 17 May.
Included in the proposed rescheduling are flights to and from Taipei, Incheon, Bangkok (Don Mueang), Kota Kinabalu, and Incheon for international and Cebu, Bacolod, Davao, Puerto Princesa, Cagayan, Iloilo, and Tacloban for domestic.
Moreover, canceled flights include those flying from Manila to Davao, Cebu, and Bacolod and its corresponding return flights which cover the 6-hour repair from 12:00 M.N. to 6:00 A.M. on May 17.
According to AirAsia Philippines Communications and Public Affairs Country Head Steve Dailisan, “The repair of the CNS-ATM system is a positive development towards ensuring safer skies for all, especially within the Philippine Flight Information Region (FIR). AirAsia Philippines is expressing its support to our industry partners in this crucial exercise. We’ve been working closely with them since the beginning to mitigate any inconvenience among our guests. This involves our request with the slot committee for the retiming of our flights that will be affected due to the repair.”
AirAsia has made adequate preparations to notify guests in advance via SMS and registered email of the flight schedule changes. It also prepared a massive information dissemination campaign through its quad media partners and social media pages.
Guests affected by flight disruptions may opt to avail of the Standard Recovery Options (SROs) such as move flight, rebooking, credit account, or refund via AskBo on the airasia Superapp.
The World’s Best Low-Cost Airline invites guests to regularly monitor airasia fly safe page, airasia newsroom, and airasia social media platforms Facebook and Twitter to get updated with flight schedules and other travel advisories.